The following details current policies of Big Button Internet (Big Button, We, Us, Our) for Subscriber accounts. They should be read in conjunction with the company's Subscriber Agreement.

Big Button reserves the right to alter these policies at any time without notice to the Subscriber.

General Policies

These conditions apply to all Internet accounts unless the Account type policies specify otherwise.

Email

a. Five (5) email accounts are provided for each Internet Access account unless otherwise specified.

b. Maximum email size is 10 Mb per individual email.

c. Maximum allowance per individual mailbox at any one time is 20 Mb or 1000 individual messages.

d. Mail left in mailboxes for over three (3) months will be deleted. We reserve the right to delete mail in webmail folders called trash, spam, deleted and sent items folders every seven (7) days.

e. When an account becomes inactive, email may continue to be collected for up to seven (7) days. After this period incoming email will be rejected and any emails remaining in the mailbox may be deleted.

f. POP session mail collection schedules/intervals to our mail servers must be set to a minimum of ten (10) minutes. We reserve the right to disconnect any email account collecting POP3 mail at an interval of less than ten (10) minutes.

g. Backups of email messages, address books and/or Webmail settings are not provided.

h. Email spam filtering is provided free and by default for each individual mailbox. Written notification must be provided to be exempt from the spam filtering service.

i. We are not responsible for any email message that are not delivered, received or appears to be missing.

Homepages

a. One (1) homepage space is provided. Maximum size is 20 Mb.

b. Traffic to and from the homepage is limited to 20 Mb per month. Traffic in excess of 20 Mb will be billed to the user at a rate of 15 cents per Mb.

c. When an account becomes inactive, access to the homepage will be suspended. After seven (7) days the homepage may be removed and the contents deleted.

d. Access to files in homepage space is provided through FTP only.

e. Users must be connected to Us to use FTP to connect to their homepage.

f. Backups of homepages are not provided.

Other

a. We will email out all Internet invoices and receipts in PDF or Plain Text format to the email address specified on the account. By default, invoices are generated and emailed out fourteen (14) days prior to the Due Date. If payment is not received by the Due Date, the service(s) may be suspended at Our discretion until payment is received. The user is liable for all charges incurred by the suspension. Reconnection of services may take up to twenty-four (24) hours.

b. We provide setup disks and instruction sheets to configure the Internet Access. Telephone support for internet configuration may incur a Setup Fee of $25.00.

c. Telephone support is for basic Internet setup, getting connected, Browser setup and/or Email setup. Subscribers are expected to have followed the setup instructions and/or run the setup CD before requesting telephone support. Support on any other issue will not be given.

d. Accounts set to have payments automatically deducted by Credit Card or Direct Debit will be processed on the Due Date of the invoice(s).

e. We reserve the right to suspend services or charge for outgoing traffic (uploads) where it exceeds incoming traffic (downloads) by a ratio of 3 to 1.

f. We are not responsible for any damage caused to the user’s equipment even where purchased from Us. Any modem purchased from Us is subject to a twelve (12) month back to base warranty as outlined in the modem manual. We recommend disconnecting any internet or computer equipment from the telephone line and power socket during any electrical storms or when known work is being performed on either service.

Prepaid Dial Up Hourly User Accounts

These conditions apply in addition to the General Policies above.

Dial in Access

a. Internet Access is limited to 56k or 64k ISDN modems.

b. The minimum available block of hours to purchase is stated on the web site and may vary from time to time.

c. There is no set up fee provided subscriber sets up their own computer.

d. Multiple simultaneous connections from different locations and Multi Modem, simultaneous connections from the same computer (Multilink) is permissible.

e. Should an account balance fall below 0 minutes, access to the Internet will be suspended.

f. The minimum increment of access usage is one second.

g. All blocks of internet hours must be used within one (1) years from date of purchase or they will expire.

h. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is rectified.

i. If there is no usage of the Internet access account by way of dial in for a reasonable period (currently 30 days), We reserves the right to suspend email, FTP and/or Web services until usage resumes.

Other

a. We will refund a subscribers’ fee provided they request it within 7 days of the purchase date and have not used any time from Plan.

Unlimited Dial Up Accounts

These conditions apply in addition to the General Policies above.

Dial in Access

a. Internet access is limited to 56K or 64K ISDN modems.

b. Simultaneous connections are not permissible.

c. A four (4) hour session limit applies, unless otherwise stipulated.

d. Access fees are billed in advance.

e. There is no set up fee provided Subscriber sets up their own computer.

f. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is rectified.

Other

a. A minimum one (1) month contract period applies, unless otherwise stipulated.

b. Termination of the account, after the minimum period, must be given in writing with 30 days notice. Accounts terminated without notice will continue to incur fees until 30 days after written notice is received.

Residential and SOHO ADSL Accounts

These conditions apply in addition to the General Policies above.

Internet Access

“Provision Date” means the date the ADSL service became available at the telephone exchange level.

“Service number” means the telephone number/line the ADSL service is connected to. The ADSL service is fixed to the service number.

“Downloads” means to any data received from the internet by the ADSL modem connected to the service number.

a. Access fee is billed one month in advance and includes downloads as specified in the Plan description. The Access fee is payable monthly regardless of downloads used. Unused downloads do not carry forward.

b. Download usage is calculated in megabytes (MB) 1000 megabytes = 1 gigabyte (GB). Excess megabyte usage, where applicable, (download only) is billed at the rate noted on the Plan description. Excess Traffic fee is capped at the maximum Access fee as specified for each Plan.

c. Connection speed slowed to 64K/64K on all plans when downloads reach their 1) included allowance, or 2) reach the Capped limit.

d. Data transmission speeds are shown as ‘downstream/upstream’ speeds, for example 256/64 refers to a speed of 256kbps for data being downloaded to the computer and 64kbps for data uploaded from the computer. These speeds may not be achieved in some cases; for example, constraints include modem, line quality and the computer’s capabilities.

e. Change to the speed of the plan incurs a Change to Plan fee ($55.00). Users are permitted to change their plan (within the same speed) once every three (3) months without incurring a Change to Plan fee ($55.00). Users may upgrade but are not permitted to downgrade their plan during the minimum contract period.

f. Dynamic IP allocation is standard. Fixed IP available for an additional fee as described on the list of Plans.

g. An active Telstra PSTN line is required for the ADSL service. Access fee does not include PSTN line rental.

h. We normally only accept payment monthly by automatic deduction of a bank or credit account. Where payments for monthly fees made by cheque or direct deposit these must be made for 3 months in advance at a time.

i. We reserves the right to suspend services should outgoing data from the users’ connection exceed three times the download limit or 30 GB, whichever is the lesser, in any billing period.

j. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is amended to Our satisfaction.

k. The Residential/SOHO service is not suitable for Mail/Web servers or VPN use.

Application, Installation and Cancellations

1. Applications will not be processed until first payment or payment authorisation (for automatic Credit Card and Direct Debit transactions) is received.

2. Accepted applications will be processed within two (2) business days and We will endeavour to provision the ADSL service within fourteen (14) business days but cannot guarantee availability or a date of commencement.

3. Transfers from an existing DSL connection with a participating ISP (Rapid Transfer) incur a Churn fee of $55.00 in lieu of the Setup Fee.

4. If the telephone line or number is altered or disconnected this may disconnect the ADSL service and incur an Early Termination fee ($99.00) if within six (6) months of provision date and Setup fee ($99.00) to reconnect service.

5. To move an ADSL service to a new premise or service number, a Relocation Application must be submitted to Us seven (7) days prior to the move. If within six (6) months of provision date an Early Termination fee ($99.00) applies and if within contract a Setup fee ($99.00) for the new service number also applies.

6. To terminate the contract within the minimum contract period, written notice must be provided to Us with thirty (30) days notice. User will be liable for an Early Contract Termination fee plus any unpaid Excess Traffic or Access fees incurred on the account until the termination date. The Early Contract Termination fee is calculated by adding the Early Termination fee ($99.00 for services disconnected within the first six (6) months) and 50% of the remaining contracted amount.

7. Computer equipment utilising the service must meet minimum requirements. Users are permitted to use a modem of their choice but accept that only limited support is provided for the configuration and troubleshooting.

8. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.

Residential Prepaid Wireless Broadband Accounts

These conditions apply in addition to the General Policies above.

Internet Access

a. The minimum Top Up Traffic is 500 MB valid for 30 days.

b. Traffic usage is calculated in megabytes (MB) 1000 megabytes = 1 gigabyte (GB) and includes uploaded and downloaded data. Services that exceed 8 GB of traffic during a calendar month will be suspended, until the first day of the next calendar month.

c. Prepaid Traffic is valid until midnight of the last day of the Expiry Term.

d. Purchasing additional Traffic before the end of the current Traffic’s Expiry Term will carry over the remaining Traffic to the new Expiry Term.

e. Dynamic IP allocation is standard.

f. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is amended to Our satisfaction.

g. Not suitable for Mail/Web servers or VPN use. Not suitable for use in a static location.

Application, Installation and Cancellations

1. Applications will not be processed until first payment or payment authorisation (for automatic Credit Card and Direct Debit transactions) is received.

2. Accepted applications will be processed within two (2) business days and We will endeavour to provision the Wireless Broadband service within five (5) business days but cannot guarantee availability or a date of commencement.

3. Initial Start-up fee includes nominated Traffic and Expiry Term. Additional Prepaid Traffic is not required for signup.

4. No refunds are provided for Wireless Modems or Prepaid Traffic.

5. Service will be suspended when Traffic is used or expires.

6. SIM will be deactivated if service is suspended for over 30 days. Deactivated SIMs cannot be reused.

7. Computer equipment utilising the service must meet minimum requirements. Users are permitted to use a modem of their choice but accept that only limited support is provided for the configuration and troubleshooting.

Residential Wireless Broadband Accounts

These conditions apply in addition to the General Policies above.

Internet Access

a. Access fee is billed one month in advance and includes Traffic as specified on the application form. The Access fee is payable monthly regardless of downloads used. Unused Traffic does not carry forward.

b. Traffic usage is calculated in megabytes (MB) 1000 megabytes = 1 gigabyte (GB) and includes uploaded and downloaded data. Excess traffic is billed at 8c/mb. Services that exceed 8 GB of traffic within one billing month are suspended until the next billing month.

c. Any change to the Traffic limit incurs a Change to Plan fee ($11.00). Users may upgrade but are not permitted to downgrade their Traffic limit during the minimum contract period.

d. Dynamic IP allocation is standard. Fixed IP available for an additional fee ($5.00 per month).

e. Payments for monthly fees made by cheque or direct deposit must be made for 3 months in advance. We accepts payment monthly by automatic deduction of a bank or credit account.

f. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is amended to Our satisfaction.

g. Not suitable for Mail/Web servers or VPN use. Not suitable for use in a static location.

Application, Installation and Cancellations

1. Applications will not be processed until first payment or payment authorisation (for automatic Credit Card and Direct Debit transactions) is received.

2. Accepted applications will be processed within two (2) business days and We will endeavour to provision the Wireless Broadband service within five (5) business days but cannot guarantee availability or a date of commencement.

3. To terminate the contract within the minimum contract period, written notice must be provided to Us with thirty (30) days notice. User will be liable for an Early Contract Termination fee plus any unpaid Excess Traffic or Access fees incurred on the account until the termination date. The Early Contract Termination fee is calculated by any waived or discounted Setup fees received for the contract period selected prorated over the remaining months of the contract.

4. Computer equipment utilising the service must meet minimum requirements. Users are permitted to use a modem of their choice but accept that only limited support is provided for the configuration and troubleshooting.

5. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.

Residential and SOHO Hi Speed ADSL Accounts

These conditions apply in addition to the General Policies above.

Internet Access

“Provision Date” means the date the service became available at the telephone exchange level.

“Service number” means the telephone number the HiSpeed ADSL service is connected to.

“Service” means the HiSpeed ADSL service and the fixed line telephone service.

“Downloads” means to any data received from the internet by the ADSL modem connected to the service number.

a. Access fee is billed one month in advance and includes downloads as specified on the application form and telephone line rental. The Access fee is payable monthly regardless of downloads used. Unused downloads do not carry forward.

b. Download usage is calculated in megabytes (MB) 1000 megabytes = 1 gigabyte (GB). Accounts that reach and/or exceed the specified download limit within the billing month will have the speed of the connection reduced to 128k/128k for the remainder of the billing month excluding where otherwise specified by special offer.

c. Data transmission speeds are can only be guaranteed to reach the normal parameters for a 1500kbps/256kbps speed ADSL connection. Many factors affect the speed of the connection including but not limited to your distance from the telephone exchange, your telephone line condition, your hardware and software, the source of your download, and general internet traffic.

d. Users are permitted to change their download limit once every three (3) months without incurring an Administration charge. Users may upgrade but are not permitted to downgrade their plan during the minimum contract period.

e. Dynamic IP allocation is standard. Fixed IP is available for an additional fee ($11.00 per month).

f. We reserves the right to suspend services should outgoing data from the users’ connection exceed three times the download limit or 30 GB, whichever is the lesser, in any billing period.

g. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is amended to Our satisfaction.

h. Not suitable for Mail/Web servers or VPN use.

Application, Installation and Cancellations

1. Applications will not be processed until first payment or payment authorisation (for automatic Credit Card and Direct Debit transactions) is received.

2. Where the preferred service/carrier (ULL/Optus) is unable to provision the service, the User will be provided with other Hi Speed Broadband services which may incur an increased Access and/or Setup fee. The User is not required to accept the offers and may withdraw application without incurring further charges. If the User agrees to proceed with alternate service, they will be liable for all fees incurred and normal termination fees will apply.

3. Accepted applications will be processed within two (2) business days and We will endeavour to provision the service within fourteen (14) business days from date of processing but cannot guarantee availability or a date of commencement.

4. Transfers from a compatible ISP incur a Churn fee of $49.00 in lieu of the Setup Fee.

5. This is a bundled service. The internet service and fixed line telephone service must be held with Us. Preselection of long distance calls to another carrier will incur an additional monthly charge of $10.00.

6. If the application is withdrawn before the service is provisioned, a Cancellation fee ($85.00) applies, in addition to any actual expense which We have incurred.

7. If the service is disconnected or relocated within twelve (12) months of the provision date an Early Termination Fee ($215.00) prorated over the remaining period applies. The Early Termination fee excludes any reconnection fees that may apply.

8. To move the service to a new premise or service number, a Relocation Application must be submit to Us thirty (30) days prior to the move. A Setup fee ($199.00) for the new service will apply.

9. To terminate the contract within the minimum contract period, written notice must be provided to Us with thirty (30) days notice. User will be liable for an Early Contract Termination fee plus any unpaid Excess Traffic or Access fees incurred on the account until the termination date. The Early Contract Termination fee is calculated by the Early Termination fee ($215.00) plus any waived or discounted Setup fees received for the contract period selected, prorated over the remaining months of the contract.

10. Computer equipment utilising the service must meet minimum requirements. Users are permitted to use a modem of their choice but accept that only limited support is provided for the configuration and troubleshooting.

11. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.

Business DSL Accounts

These conditions apply in addition to the General Policies above.

“Provision Date” means the date the ADSL service was became available at the telephone exchange level.

“Service number” means the telephone number/line the ADSL service is connected to. The ADSL service is fixed to the service number.

“Downloads” means to any data received from the internet by the ADSL modem connected to the service number.

a. Access fee is billed one month in advance and includes downloads as specified below. The Access fee is payable monthly regardless of downloads used. Unused downloads do not carry forward.

b. Download usage is calculated in megabytes (MB) 1000 megabytes = 1 gigabyte (GB). Excess megabyte usage (download only) is billed at 11c/mb.

c. Data transmission speeds are shown as ‘downstream/upstream’ speeds, for example 256/64 refers to a speed of 256kbps for data being downloaded to the computer and 64kbps for data uploaded from the computer. These speeds may not be achieved in some cases; for example, constraints include modem, line quality and the computer’s capabilities.

d. Change to the speed of the plan incurs a Change to Plan fee.

e. A static IP address is assigned and an IP subnet of 6 usable IP address is available on request.

f. An active Telstra PSTN line is required for the ADSL service. Access fee does not include PSTN line rental.

g. We prefer payment monthly by automatic deduction of a bank or credit account. Payments for monthly fees made by cheque or direct deposit must be made for 3 months in advance.

h. We reserves the right to suspend services or charge for outgoing data from the users’ connection where it exceeds three times the download limit or 30 GB, whichever is the lesser, in any billing period.

i. Accounts detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The account will remain suspended until the problem is amended to Our satisfaction.

Application, Installation and Cancellations

a. Applications will not be processed until first payment or payment authorisation (for automatic Credit Card and Direct Debit transactions) is received.

b. Accepted applications will be processed within two (2) business days and We will endeavour to provision the DSL service within fourteen (14) business days but cannot guarantee availability or a date of commencement.

c. Transfers from an existing DSL connection with a participating ISP (Rapid Transfer) incur a Churn fee in lieu of the Setup Fee.

d. If the telephone line or number is altered or disconnected this may disconnect the DSL service and incur an Early Termination fee if within twelve (12) months of provision date and Setup fee to reconnect service.

e. If the telephone line is terminated before the service is provisioned, an Early Termination fee applies, in addition to any actual expense which We have incurred.

f. To move an ADSL service to a new premise or service number, a Relocation Application must be submitted to Us thirty (30) days prior to the move. If within twelve (12) months of provision date an Early Termination fee applies and a Setup fee for the new service number also applies.

g. To terminate the contract within the minimum contract period, written notice must be provided to Us with thirty (30) days notice. User will be liable for an Early Contract Termination fee plus any unpaid Excess Traffic or Access fees incurred on the account until the termination date. If the service is terminated before the end of contract an Early Termination fee applies. The Early Termination fee is calculated by the sum of the remaining months of the contract times the current Access fee.

h. Computer equipment utilising the service must meet minimum requirements. Users are permitted to use a modem of their choice but accept that only limited support is provided for the configuration and troubleshooting.

i. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.

Mailscan Accounts

These conditions apply in addition to the General Policies above

Other

a. A minimum twelve (12) month contract period applies. If the account is terminated before the end of contract any credit for the remaining period is forfeit.

b. Termination of the account, after the minimum period, must be given in writing with fourteen (14) days notice. Accounts terminated without notice will continue to incur fees until fourteen (14) days after written notice is received.

c. This service is not provided as a full Virus protection program. Users are advised to have Virus protection installed on their computer to protect against viruses not spread by email.

d. Telephone support is for basic Email setup only.

Email Only Accounts

These conditions apply in addition to the General Policies above.

Other

a. A minimum twelve (12) month contract period applies. If the account is terminated before the end of contract any credit for the remaining period is forfeit.

b. Termination of the account, after the minimum period, must be given in writing with fourteen (14) days notice. Accounts terminated without notice will continue to incur fees until fourteen (14) days after written notice is received.

c. Telephone support is for basic Email setup only.

Web Hosting Accounts

These conditions apply in addition to the General Policies above.

a. Web hosting is provided with the services available for each account type as detailed on the web hosting option plans.

b. Account charges are monthly, quarterly or yearly, in advance. If payment is not received within seven (7) days from date of invoice, the account (and any FTP, Mail and/or web access) will be suspended.

c. A once-off set up fee of $82.50 applies. If an account becomes inactive for over thirty (30) days, We reserve the right to charge a re-connection / setup fee of $82.50.

d. Traffic to and from the website is limited by the type of domain account. Traffic in excess of the specified traffic will billed to the user at a rate of 15 cents per Mb. Extra traffic charges are billed monthly in arrears. Data usage is calculated in megabytes, 1000 megabytes = 1 gigabyte.

e. Backups of web site content are the responsibility of the customer.

Email

a. Email is provided with the services available for each account type as detailed on the web hosting option plans.

Additional FTP

a. Traffic to and from additional FTP accounts is recorded as traffic to and from website.

Other

a. A minimum twelve (12) month contract period applies. If the service is terminated before the end of contract an Early Termination fee applies. Accounts that terminate the account within the minimum contract period will be charged an Early Termination fee. The Early Termination fee is calculated by the sum of the remaining months of the contract times the current Access fee.

b. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.

c. Free Telephone support is for basic domain set-up, configuration and/or Email set-up. A Fee for service is charged for other support; database and web design.

d. All domain name registrations and renewals are non-refundable.

Co-Hosting Accounts

These conditions apply in addition to the General Policies above.

a. Co-hosting is provided with the services available for each account type as detailed on the co-hosting option plans.

b. Account charges are monthly, quarterly or yearly, in advance. Payments for monthly fees by cheque or direct deposit most be made for six (6) months in advance.

c. All units are supplied with UPS power and generator backup. Customer must supply own network hub/switch if connecting more than one unit.

d. Access to facilities available Monday to Friday 8:30am to 5:30pm. After hours call out fee of $150, includes first hour, thereafter $110 per hour.

e. Extra megabyte usage applies to data in excess of the included data. Traffic includes any data received from or sent to the internet by the unit. Extra traffic charges are billed monthly in arrears. Data usage is calculated in megabytes, 1000 megabytes = 1 gigabyte.

f. Units detected causing excessive flows indicative of virus, spyware or spam activity are subject to disconnection and suspension. The unit will remain suspended until the problem is rectified.

Other

a. A minimum twelve (12) month contract period applies. If the service is terminated before the end of contract an Early Termination fee applies. Accounts that terminate the account within the minimum contract period will be charged an Early Termination fee. The Early Termination fee is calculated by the sum of the remaining months of the contract times the current Access fee.

b. Termination of the account, after the minimum period, must be given in writing with thirty (30) days notice. Accounts terminated without notice will continue to incur fees until thirty (30) days after written notice is received.